1. Information We Collect

We may collect information that you provide when creating an account, listing a property, making a booking, or using our services.

This may include:

• Name and contact details
• Email address and mobile number
• Account and profile information
• Property and room details
• Tenant and booking information
• Payment and transaction details
• Location information, where enabled
• Photos, documents, and other information you submit

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Provide and improve Aapkastay services
• Display and manage PG/property listings
• Process bookings and payments
• Manage tenants, rooms, rent, and maintenance
• Send OTPs, notifications, and service updates
• Respond to questions and support requests
• Prevent fraud, misuse, and unauthorized activity
• Comply with applicable laws and legal requirements

We do not sell or rent your personal information to third parties.

3. Payments

Payments made through Aapkastay may be processed by trusted third-party payment gateways.

We may receive transaction information such as payment status, transaction ID, amount, and date. We do not generally store complete card numbers, CVV, UPI PINs, or banking passwords.

4. Location Information

Aapkastay may use location information when you enable location-based features.

Location may be used to:

• Find PGs near a selected location
• Display property locations
• Improve location-based services

You can control location permissions through your device or browser settings.

5. Cookies & Automatic Information

Our website or application may use cookies and similar technologies to improve functionality and understand usage.

We may automatically collect information such as:

• IP address
• Device information
• Browser type
• Pages or screens visited
• Usage information
• Technical and diagnostic information

6. Sharing of Information

We may share information when necessary with:

• PG owners or tenants for relevant services
• Payment service providers
• Hosting and cloud service providers
• Communication and OTP providers
• Analytics and technology providers
• Government or legal authorities where required by law

Third-party service providers are responsible for their own privacy practices.

7. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer required, it may be deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Request information about how your data is processed

You can contact us to exercise applicable privacy rights.

10. Children's Privacy

Aapkastay is intended for users who are legally permitted to use the Platform. We do not knowingly collect personal information from children where such collection is prohibited by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.